Refund and Cancellation Policy

Understanding refund and cancellation policies helps you make informed decisions when registering your child for youth sports.

KoachSynk Platform Policy

KoachSynk is a registration platform that processes payments on behalf of individual organizations. Refund policies are set by each organization, not by KoachSynk.

How Organization Policies Work

Each organization using KoachSynk sets their own policies regarding:

• Refund amounts - Full refund, partial refund, or no refunds
• Deadline dates - When you must request a cancellation
• Processing fees - Whether credit card processing fees are refunded
• Special circumstances - Injury, relocation, or family emergencies
• Weather cancellations - What happens if seasons are shortened

Common Refund Policy Types

Full Refund Before Season Start:

Many organizations offer full refunds if you cancel before the season begins or before a specific deadline (e.g., "Full refund if cancelled 14 days before first practice").

Partial Refund Structure:

Some organizations use a sliding scale:

• 100% refund if cancelled 30+ days before season start
• 50% refund if cancelled 15-29 days before season start
• No refund if cancelled less than 14 days before season start

No Refund Policy:

Some organizations have a strict no-refund policy once registration is complete. This is typically communicated clearly during registration.

Medical/Injury Exceptions:

Many organizations make exceptions for medical situations with proper documentation from a healthcare provider.

Processing Fee Information

When payments are processed through Stripe, a processing fee (typically 2.9% + $0.30) is charged. Organizations may handle this differently:

• Some organizations refund the full amount including processing fees
• Some deduct the processing fee from refunds
• This varies by organization

How to Request a Refund

1. Review your organization's specific refund policy (usually provided during registration or on their website)
2. Contact your organization administrator directly via email or their contact form
3. Provide your registration details (player name, division, registration date)
4. Explain your reason for cancellation
5. Include any required documentation (medical notes, proof of relocation, etc.)

Refund Processing Time

Once your organization approves a refund:

• Refunds are processed back to the original payment method
• It typically takes 5-10 business days for refunds to appear in your account
• You should receive confirmation from both your organization and Stripe

Where to Find Your Organization's Policy

Look for your organization's specific refund policy in these places:

• During the registration process (often shown before payment)
• In your confirmation email
• On your organization's public page or website
• In any registration documents or welcome packets