Help Articles
Getting Started
Frequently Asked Questions (Parents)
Common questions about registration, payments, and managing your family account
What is KoachSynk?
Learn about KoachSynk and how it helps sports organizations, coaches, players, and families stay connected.
Getting Started as a Coach
New to KoachSynk? Learn how coaches can get set up and start managing their teams.
How Email Family Linking Works
How shared family emails automatically link parents to multiple children across teams.
Refund and Cancellation Policy
Understand KoachSynk's refund policy and how your organization's policies may differ
What to Expect at Registration
Learn what information and documents you'll need to register your child
Quick Start Guide for Organization Administrators
Get your organization set up and running in KoachSynk in minutes
Teams
Understanding Your Team Limits
Learn about active and archived team limits based on your subscription plan.
Managing the Game-Day Roster
Set each player's game-day status, position, and number, and add roster notes for your coaching staff.
Registration
Two Ways to Handle Team Registration
Understand the difference between Quick Team Registration and Season-Based Registration
Using Discount Codes & Family Discounts
Learn how to create and manage discount codes and family discounts for your registrations
Scheduling
Setting and Viewing Availability
How players and parents indicate attendance for events
Adding Events to Your Team Calendar
How to add practices, games, and other events to your team calendar.
Payments
Financial Dashboard Overview
Learn how to access and navigate your organization's financial dashboard to view payments, track revenue, and monitor registration income.
Understanding Registration Payment Statuses
Learn what each registration payment status means and how payments flow through the system.
Communication
Stats
Stats
How stats work in KoachSynk: create your own categories, enter them after a game, view them anytime.
Communication
Team Photo Gallery
Browse, upload, like, and share photos from your team's games, practices, and events.
Getting Started
Using the KoachSynk Mobile App
How to download and use the KoachSynk mobile app for iPhone, iPad, or Android — schedules, chat, photos, and more on the go.
Communication
Multi-Question Team Polls
How coaches create polls with multiple questions, and how players and guardians respond.
Getting Started
Your Director Access: What You Can Do
Directors run teams, rosters and schedules for their organization — here's where everything lives, and what sits outside your access.
Teams
Team Managers
How to assign a team manager, what they can do, and where org admins review managers.
Communication
Adding Sponsors
Showcase sponsor logos and links on your organization's public page.
Managing Your FAQs
Create the questions and answers that appear on your organization's public page.
Teams
Play Designer & Playbook
Diagram plays with the dry-erase board or animation tools and publish them to your team playbook.
Getting Started
Email Preferences and Unsubscribe
How to opt out of non-essential KoachSynk emails.
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