Frequently Asked Questions

Find answers to the most common questions about KoachSynk and youth sports registration.

Registration Questions

Q: Do I need to create an account?

A: No! KoachSynk uses your email address as the key to everything. Just enter your email during registration and all your family members will automatically link together.

Q: Can I register multiple children?

A: Yes! Simply complete a registration for each child using the same email address. They'll all link to your family account automatically.

Q: What if I have multiple email addresses?

A: Use the same email address for all family registrations. This ensures all your children, guardian accounts, and team information stay connected.

Q: How do I know which division to choose?

A: Divisions are clearly marked during registration. Depending on the type of team you are registering for, divisions may be based on age, grade level, or have no eligibility requirements. Each division displays its criteria, making it easy to select the right one for your child.

Payment Questions

Q: When do I pay?

A: Payment is collected at the time of registration (if there's a fee). You'll enter your credit or debit card information during the registration process.

Q: Is my payment information secure?

A: Yes! All payments are processed securely through Stripe, a trusted payment processor used by millions of businesses worldwide. KoachSynk never stores your credit card information.

Q: Can I get a receipt?

A: Absolutely! You'll receive a payment receipt via email immediately after completing your registration. You can also request a receipt from your organization at any time.

Q: What if I can't afford the registration fee?

A: Many organizations offer scholarships or payment plans. Contact your organization directly to ask about financial assistance options.

After Registration

Q: How do I know my registration was successful?

A: You'll receive a confirmation email immediately after completing registration. If you don't receive it within a few minutes, check your spam folder or contact your organization.

Q: When will I find out which team my child is on?

A: Team assignments vary by organization. Some assign teams immediately, while others wait until after registration closes to create balanced teams. Your organization will notify you when teams are assigned.

Q: Can I update my child's information after registering?

A: Yes! Contact your organization administrator to update player information, medical details, or contact information after registration.

Q: What if I need to cancel my registration?

A: Cancellation policies vary by organization. See the Refund and Cancellation Policy article or contact your organization directly for their specific policy.

Technical Questions

Q: What if I forgot which email I used?

A: Check your email accounts for the registration confirmation email. If you still can't find it, contact your organization administrator for help.

Q: I'm not receiving emails from KoachSynk. What should I do?

A: First, check your spam/junk folder. Add notifications from your organization's domain to your email contacts to ensure future emails arrive in your inbox.

Q: Can I use KoachSynk on my phone?

A: Yes! KoachSynk works on all devices - computers, tablets, and smartphones. The interface automatically adapts to your screen size.