Frequently Asked Questions
Answers to the questions we hear most. Don't see yours? Contact us.
The only difference between our plans is the number of active teams you can manage. All plans include every feature—scheduling, messaging, stats tracking, practice planning, document storage, and mobile app access. We believe in providing full value at every tier.
If your organization uses KoachSynk: No! Coaches get free access when their organization subscribes. Just ask your org admin to invite you.
Independent Coach Plans are only for coaches who want to manage their own team(s) outside of an organization—like a private travel team or personal coaching business.
Independent Coach Plans are only for coaches who want to manage their own team(s) outside of an organization—like a private travel team or personal coaching business.
Yes—get in touch and we'll move you, usually the same day. Upgrades take effect right away so you can add teams immediately, and you're only charged the difference for the rest of your billing cycle. Downgrades take effect at your next renewal date, so you keep what you've paid for.
Self-service plan changes are coming; for now a quick message to support is all it takes.
Self-service plan changes are coming; for now a quick message to support is all it takes.
No! All plans include unlimited players. Whether you have 10 players or 100, you can add as many as you need to each team at no additional cost.
Yes! Many of our plans include a free first month—look for the "1 Free Month Included" badge on the plan card. No credit card required to start.
Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your billing dashboard, and you'll retain access until the end of your current billing period.
KoachSynk is the only platform that pays for itself. Every time a player registers and pays through your organization's registration page, a portion of the small platform processing fee is automatically credited toward your subscription.
These credits accumulate and are applied to your next invoice automatically. If your credits exceed your monthly bill, the remaining balance rolls over to future months. The more registrations your organization processes, the more credits you earn toward your subscription.
You can track your credit balance and history anytime from the Subscription & Billing page in your organization dashboard. Credits are earned on completed registrations and adjusted automatically if a registration is refunded.
These credits accumulate and are applied to your next invoice automatically. If your credits exceed your monthly bill, the remaining balance rolls over to future months. The more registrations your organization processes, the more credits you earn toward your subscription.
You can track your credit balance and history anytime from the Subscription & Billing page in your organization dashboard. Credits are earned on completed registrations and adjusted automatically if a registration is refunded.
Whatever your organization sets for that division—you control the price. Card processing and platform fees can either be absorbed by your organization or added on top at checkout, which is a per-division setting. When you pass them on, your organization receives the full registration fee you advertised.
Yes. Turn on payment plans for any division and set a deposit, the number of installments, and whether they run weekly or monthly. The family pays the deposit at checkout, and KoachSynk charges the saved card automatically on schedule—no chasing, no reminders to send by hand.
If a payment fails, the family is emailed and your organization can see exactly who is behind from the financial dashboard.
If a payment fails, the family is emailed and your organization can see exactly who is behind from the financial dashboard.
Yes. Set a discount amount on a division and it applies automatically to a family's second and any further children in that season—no code to hand out and nothing for the parent to remember. Siblings are matched on the guardian's email address at checkout, and the discount is shown before the family pays.
Yes. An organization admin can issue a full or partial refund from the registration record, and the player is removed from the roster as part of the same action. The refund goes back to the original card through Stripe.
Each registration can be refunded once, so decide the amount before you issue it.
Each registration can be refunded once, so decide the amount before you issue it.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. We do not store your payment information on our servers.
Yes. We take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and comply with data protection regulations. We never sell your data or share it with advertisers.
Yes—free apps for iPhone and Android. Coaches manage rosters, schedules, attendance and stats from the sideline, and families get schedules, team chat and push notifications for changes. There's nothing extra to buy: the app comes with your organization's subscription for everyone on a team.
Yes. Your data belongs to your organization, and you can export it to CSV whenever you like—rosters, registrations, financials and communication logs. Exports are permission-gated and every one is audit-logged, so you always know who took a copy and when.