Why It Matters

Many families share one email for multiple children. KoachSynk uses that shared email to help link family members together — so parents only need to log in once to see all their kids' teams.

How It Works

• When you add a guardian using an email that already belongs to an active guardian account, KoachSynk sends that guardian an invitation. They must accept the invitation before they're linked to the new player
• A brand-new guardian (or one who hasn't activated their account yet) is linked to the player right away and receives an activation email
• During public registration, if the email matches existing guardian(s), you'll see a Guardians Found list and choose the right guardian for the player — or register a new one
• Once linked, parents see every linked child's schedule, chat, and stats from a single dashboard

Common Scenarios

• Two parents, one email: Each parent has their own guardian account, but both accounts share the same household email. They're grouped by that shared email, and each parent logs in with their own account
• Two parents, separate emails: Each parent has their own account, both linked to the same children
• Multiple kids on different teams: A single parent login surfaces all of them

Changing the Email on File

Open your profile and choose Change Email, then type the new address. Because one email can link a whole family, KoachSynk offers the option that fits your situation:

• Leave the family group — move just your own account to a new email that no one else uses. No one else has to approve.
• Change the whole group's email — move everyone who shares the current email to a new shared address. Every member must approve before it takes effect.
• Join an existing group — switch your email to one that already belongs to other family members. The existing members must approve your request.

Verifying the Change

• A 6-digit code is emailed to both the old and the new address. Enter both codes to prove you control each inbox.
• For group changes and join requests, the change completes once all required members approve and both codes are verified. Any rejection cancels the request.
• Track or approve requests under Email Change Requests on your profile.

Good to Know

• You can change your email once every 30 days.
• A request stays open for 7 days, and the verification codes are valid for that same window. You can cancel your own request any time before it expires.
• After too many incorrect code entries a request is cancelled for security — just start a new one.